Operational IT Services Management (ITSM)
Operational IT Service Management (ITSM)
How can you continually improve the quality of your IT service?
Challenges for businesses today
IT service providers who want to integrate with the business needs of their organisations have to first align their output with business needs and then continue to monitor for change and opportunities to improve service further. This process of continuous improvement is a key attribute of ITIL v3 and important to ensure sustained quality of IT services over time.
What do we offer?
Operational ITSM improves the reliability of the IT services that underpin key organisational processes. For organisations that have undergone a service improvement process, Operational ITSM ensures the best practices they have implemented are retained and become the foundation for ongoing service improvement.
Continuous service improvement is a major focus of ITIL v3 and HP Operational ITSM’s "assessment, improvement, measure and report" methodology provides the framework to ensure continuous service improvements happen.
The Operational ITSM service includes ITSM assessments to review IT service management processes in your IT environment and how they support your needs. This is a business-driven approach to re-engineering IT, focused on delivering IT services to your users at agreed-upon service quality and cost targets. The criteria employed during the assessments has been drawn from industry standards such as OGC IT Infrastructure Library (ITIL) and HP’s IT Service Management (ITSM) best practice experience and service model. For the first three years, the Operational ITSM agreement includes three assessments and three phases of service improvement. After three years of improvement activity, the service is more focused on benchmarking, reporting and ongoing improvement activity. An ITIL-Master certified consultant undertakes the assessments and oversee the success of the Service Improvement Plans.
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