MANAGED SERVICES
Our customers’ Modern Workplace is our priority. They demand device choice, matched with specific productivity and security applications that can be helpdesk supported through a world-class procurement and asset management platform.
Welcome to e-volve Managed Services
SERVICE DESK OPERATIONS
Service Desk management - Level 1 - 4
Skilled Service Desk agents act as a single point of contact for recording, managing and incident resolution.
Service Delivery
Service Desk Managers monitoring agreed commercials and Service Level Agreements (SLA).
Third-Party Vendor management
Service desk remains the single point of contact for all incident resolution processes across customer defined third-party service providers.
SERVICE DESK OPERATIONS
Service Desk management - Level 1 - 4
Skilled Service Desk agents act as a single point of contact for recording, managing and incident resolution.
Service Delivery
Service Desk Managers monitoring agreed commercials and Service Level Agreements (SLA).
Third-Party Vendor management
Service desk remains the single point of contact for all incident resolution processes across customer defined third-party service providers.
MULTI-CLOUD HOSTED SERVICES
Azure and Analytics
Keep your business online with DPaaS, available in the following variants:
Data Protection as a Service
Keep your business online with DPaaS, available in the following variants:
Backup as a Service
Both Standard or Advanced (dual location). Standard backups are retained for 30 days, but this can be customised.
Archive as a Service
Long term retention of data in an encrypted state is held in cloud object storage repositories in a public or private cloud.
Desktop as a Service (DaaS)
DaaS provides cloud-based virtual desktops consisting of virtualised compute, storage and networking services.
Security as a Service - Standard
Virtualized deployment of a next-generation security firewall to private and public.
MANAGED SERVICES - INFRASTRUCTURE
Archive management
Manage email and file archiving in accordance with requested security specifications.
Backup management
Monitor, execute and manage backup processes on all supported servers.
Server management
Configure, manage and support hybrid operating environments.
Storage management
Configure, manage and support centralised or distributed storage devices.
MANAGED SERVICES - INFRASTRUCTURE
Archive management
Manage email and file archiving in accordance with requested security specifications.
Backup management
Monitor, execute and manage backup processes on all supported servers.
Server management
Configure, manage and support hybrid operating environments.
Storage management
Configure, manage and support centralised or distributed storage devices.
MANAGED SERVICES END-USER EQUIPMENT
Desktop as a service
DaaS provided physical device provision, associated support services as an operational expenditure.
End-User device support
End-user support for PC, laptop and printing environments.
SOE (Standard Operating Environment) management
Test and certify defined hardware, peripherals and software configurations, maintaining compatibility and operability within a SOE.
MANAGED APPLICATIONS
Active Directory management
Administer Active Directory environment to provide a powerful, single point of administration for all shared resources on a network.
Application Distribution – SCCM
Manage software distribution in accordance with defined SOE methods and standards.
Citrix ADC services
Maximise internal resources, with a fully managed tailored Citrix ADC as a Service.
Email administration
Administer high availability, security and support for business critical email services.
File Services management
Administer, manage, secure and support file services.
Office 365
Administer, manage and support your Microsoft Office 365, including support for Exchange Online, SharePoint and Teams, reducing the complexity of managing Office 365
Printer queue management
Administer, manage and improve print queue traffic.
Proxy server management
Manage monitor, secure and support proxy servers.
SharePoint services
Expert design, configure and management of Microsoft SharePoint.
Threat Protection & Antivirus management
Proactive design, configuration, management, support of anti-virus and threat protection.
Windows 10
Proactive dashboard view and recommendation service includes firmware and device driver management, device health management, and compatibility.
MANAGED APPLICATIONS
Active Directory management
Administer Active Directory environment to provide a powerful, single point of administration for all shared resources on a network.
Application Distribution – SCCM
Manage software distribution in accordance with defined SOE methods and standards.
Citrix ADC services
Maximise internal resources, with a fully managed tailored Citrix ADC as a Service.
Email administration
Administer high availability, security and support for business critical email services.
File Services management
Administer, manage, secure and support file services.
Office 365
Administer, manage and support your Microsoft Office 365, including support for Exchange Online, SharePoint and Teams, reducing the complexity of managing Office 365
Printer queue management
Administer, manage and improve print queue traffic.
Proxy server management
Manage monitor, secure and support proxy servers.
SharePoint services
Expert design, configure and management of Microsoft SharePoint.
Threat Protection & Antivirus management
Proactive design, configuration, management, support of anti-virus and threat protection.
Windows 10
Proactive dashboard view and recommendation service includes firmware and device driver management, device health management, and compatibility.
Talk to us about getting started
e-volve was founded on people, process, and procurement. Our strategic sourcing, procurement, and IT experience has led to us developing our world-leading procurement marketplace that simplifies the IT supply-chain.