Timely Delivery Policy
e-Volve Corporate Technology utilise many suppliers and distributors across Australia to supply product to its customers. To ensure the best possible shipment pricing for our customers, we ship directly from our suppliers to our customers removing additional shipping, storage and handling costs. This means that orders may be shipped from a range of sources via multiple couriers.
Order Processing Cut Off Times
Orders placed before 2:00pm daily will be processed same day by e-Volve Corporate Technology and the respective supplier.
Any orders received after 2:00pm can still be processed by e-Volve Corporate Technology same day, however cannot guarantee processing same day will occur from the respective supplier and will most likely be processed the following day.
Shipping Communication
Once an order is placed, a system generated email will be sent to the client user.
When items have shipped from our supplier(s) an automated email with item details will be sent to the client user and any other emails specified on the order.
Standard Item & Buffer Stock Delivery Time Frames
We aim to deliver products as quickly as possible.
Our marketplace provides a self-service digital catalogue linked to multiple supplier’s stock
Where a standard item is available in stock and/or held as buffer stock, an order has been placed before the cut off time of 2:00pm, and the delivery destination is to a NSW, QLD & VIC metro post codes, stock can be delivered within 1-2 business days.
Where a standard item is available in stock and/or held as buffer stock, an order has been placed before the cut off time of 2:00pm, and the delivery destination is to a WA metro, NSW, QLD, VIC & WA regional and/or remote area post codes, stock can be delivered within 5-10 business days.
If an item is ordered and is not available in stock, an estimated time of arrival (ETA) to your delivery address can be provided on your backorder report within 1-2 business days, however will be subject to the supplier and/or manufacturer.
Serviced and Configured Items Delivery Timeframes
If special build/configured to order (CTO) product(s) are ordered, an ETA to your delivery address can be provided on your backorder report within 2-4 business days, however will be subject to the supplier and/or manufacturer.
Depending on the manufacturer, special build/configured to order product(s) can ship via the following freight methods:
Ocean Freight: From placement of order, delivered within 6-8 weeks, free of cost.
Air Freight: From placement of order, delivered within 2-3 weeks, can have a cost associated depending on the manufacturer in which case e-Volve will advise you.
Delivery times for CTO items are subject to change due to potential global/part constraints
If products have any services associated (imaging, asset tagging etc) allow for a further 3-5 business days in addition to the standard item delivery times.
Part Shipments
e-Volve can’t always ship an entire order at once. Unless specified otherwise, e -Volve will allow part shipment of orders from our suppliers. Partial shipments are an important capability because it prevents other urgently required items on an order from being held up and delayed. Partial shipments can happen for several reasons such as:
Not in stock / Backordered: One or more of the ordered items are currently out of stock with shipments on their way to re-stock supplier’s warehouses, in which case an ETA will be provided on your backorder report and all other available items will be part shipped unless specified otherwise.
End of Life / Discontinued: One or more of the ordered items are no longer available or produced by the manufacturer, in which case you will be notified, and an alternate item will be provided for your approval. All other available items will be part shipped unless specified otherwise.
Part Constraints / Global Constraint: One or more of the ordered CTO items have been confirmed as having a material part shortage that limits the rate at which the build can be completed by. All other available items will be part shipped unless specified otherwise.
Software: When hardware (physical) items are ordered with Software (non-physical) items, hardware will ship and invoice independently from the software ordered items.
Shipping Errors
If you believe you have received the wrong product, have been short-shipped, or believe any other product or quantity error has occurred, please notify operations@e-volvetech.com within 7 business days of product delivery. We may not be able to correct errors that are reported after this period and will be subject to our suppliers and their courier claim policies.
Undelivered Shipments
For e-Volve to deliver your order(s) as quickly as possible we require that delivery details are accurate. We are not responsible for orders that are delayed, lost, or misdirected as a result of an inaccurate address being provided.
e-Volve will not be responsible for additional shipping charges that result from inaccurate or incomplete address information.
If we discover an error in shipping information we will attempt to contact you to correct the problem but it is ultimately your responsibility to provide accurate information.
If e-Volve and our respective supplier has properly addressed your order, and you're not able to receive the order, depending on the operating procedures of the suppliers and carriers we use, the item will be returned to our supplier and/or their couriers warehouse. In these cases, e -Volve will reship to you at an additional charge which will be subject to the associated supplier. If you decline to have the package re-shipped, e-Volve will reimburse the full purchase price of the products in the order via our return policy process. If a shipping charge had been applied to the original order, this will not be reimbursed.
Part Shipments
In the case of deliverables which are non-physical proprietary software licenses, e-Volve is dependent on the manufacturer’s standard software delivery practices. You must test or inspect such software when it is invoiced/provided to you by e-Volve and within 7 business days from the invoicing date, give notice to e-Volve of any errors or defects. As a general guide you can refer to the below delivery and/or accessibility time frames for your licenses:
Standard proprietary software licenses are usually invoiced and made available to you within 2-4 business days on the proviso that all necessary information has been provided (email address, vendor agreement number, lan/authorisation number etc)
On the rare occasion this time frame can be increased to 7-10 business days depending on where the licenses are being purchased/manufactured from.
Please refer to our website and our return policy if you wish to make a return against a software item.
Delivery Costs
As e-Volve ships from multiple supplier warehouses, delivery costs will be subject to our supplier’s freight matrix policies and fee’s will apply for each supplier warehouse selected on a client’s order. e-Volve will attempt to consolidate ordered items to a preferred single supplier where possible to save on freight charges however ultimately clients will be responsible for the placement of their orders. As a guide you can refer to the below services and estimated costs:
Standard delivery service for low volume/quantities, low weight item(s) ordered with a single supplier, with the delivery destination to a NSW, QLD, VIC & WA metro post code, a delivery charge of $20ex GST may be applied unless contractually agreed to or specified and agreed to in writing.
Standard delivery service for low volume/quantities, low weight item(s) ordered with a single supplier, with the delivery destination to a NSW, QLD, VIC & WA regional and/or remote area post code, a delivery charge of $25-$30ex GST will apply unless contractually agreed to or specified and agreed to in writing.Please refer to our website and our return policy if you wish to make a return against a software item.
Escalated same day delivery services and costs will be subject to the ordered products, end delivery destinations, associated supplier(s) and their respective couriers.
Heavy freight delivery services and costs will be subject to the ordered products, end delivery destinations, associated supplier(s) and their respective couriers.
Please make arrangements in advance before placing your orders with e-Volve for any urgent deliveries or heavy freight shipments. Additional fees will apply and be priced on a case by case basis.
Part Shipments
Despite our suppliers best packing and shipping efforts, some orders may be damaged in shipment. If you have received an order with damages you can do the following:
Refuse shipment if the package is clearly damaged and notify e-Volve on the day of delivery refusal.
Immediately inspect the outer packaging and contents for shipping damage before signing for the delivery, even if minor damage is noticed, it is best to note this on the proof of delivery along side your signature.
If received damaged, report this damage to e-Volve within 7 business days of product delivery.
Please inspect every item in your order, even if you don't intend to use the product for several months. We may not be able to cover damaged product(s) that are reported outside of 7 business days of delivery.
If you don’t report damages to us within 7 business days of product delivery it will be difficult for us to make a claim with our supplier and their carrier and in turn will make it difficult for us to reimburse you for shipping damages.
Please refer to our website and our return policy if you wish to make a return against a software item.