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e-Volve Returns Policy

At e-Volve Corporate Technology we want our customers to be completely satisfied with their purchases.  

We therefore recommend you read and accept our Return Policy prior to you making a purchase from e-Volve Online, so you are familiar with our policy on refunds, repairs, replacements and returns process.

We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description and quantity you have ordered and been invoiced for.

Introduction to the Return Policy
This is the refund, repair, replacement and return policy of e-Volve Corporate Technology, and applies when you make a purchase online from the e-Volve Online Client Purchasing Portal which can be accessed via https://www.e-volvetech.com/ under the Marketplace Login section.

Unless you have a separate written agreement with e-Volve Corporate Technology, the return of goods will be subject to our manufacturer and supplier return policies. Information on our Manufacturer Services can be accessed via the e-Volve Online Client Purchasing Portal and by referring to the “Help” and “Manufacturer Support” menu’s. The Manufacturer’s contact details and direct website links are provided for you. 

If you fail to return products within the applicable return policy period or if the product does not meet the Return Criteria as specified below, the return will be rejected, a refund will not be granted, and the invoice will be deemed as payable.

If you have any questions about this policy, please contact our Operations Team on operations@e-volvetech.com

Return Criteria

e-Volve Corporate Technology is entitled to make changes to the return criteria and conditions at any point and without notice.

o   Permitted Product Returns:

Both Hardware and Software returns must be approved by the associated manufacturer/supplier and can be accepted if:

-        E-Volve have provided an approved Return Merchandise Authorisation (RMA) number and Label with instructions for the return shipment.

-        The manufacturer packaging is unopened and is still in a pristine and resalable condition.

-        If the item(s) has been incorrectly ordered, a return request will be reviewed and may be accepted only if approved by the manufacturer and supplier and only if the packaging has not been opened and is still in a pristine condition.

-        If approved, goods must be returned within 14 days.

o   Non-Returnable Products (not all specified):

-        Items for which manufacturers will not accept returns

-        End of Life and discontinued items

-        Custom configured products and systems including serviced products

-        Open units / units in an unsalable condition

-        Refurbished / demo purchased products

o   Discrepancies:
All order discrepancies must be notified to e-Volve within 7 days of receipt of shipment. Discrepancies include:

-        Shortages/missing products

-        Additional products received

-        Incorrectly labelled products

o   Damaged Products:
Please inspect all items before accepting deliveries, if the condition of the goods appear tampered with and/or damaged:

-        Please ensure you either reject/refuse the delivery or accept the delivery with notations on your proof of delivery of the damaged items.

-        If damaged items have been accepted from the courier, please contact e-Volve’s Operations Team within 7 days of receipting the shipment so we can submit an investigation and claim request with our supplier and their courier.

-        Taking photos of the damaged item/s and saving the product and its original packaging will assist with the success of the courier claim request. The outcome will be subject to the supplier and their courier’s damaged goods policy.

-        E-Volve Corporate Technology will not be liable for any damaged or defective products that have been caused by the improper storage, warehousing or transport, or by any neglect, abuse or improper use, installation, maintenance or unauthorised repair of supplied products.

o   DOA / Faulty Returns:

Products found to have a fault upon delivery are classed as ‘Dead On Arrival’ (DOA) and/or Faulty.

These products must be notified to e-Volve either by way of email to Operations and/or by submitting an online return as soon as possible. DOA and Faulty Return Periods are subject to our Manufacturer’s Policies.

Please be aware that the recipient may need to contact the vendor directly to obtain a Return Merchandise Authorisation (RMA) or Manufacturer Case Number (CN). This is required by the vendor to verify that the item is DOA or Faulty through a simple troubleshooting process. The vendor needs to ascertain where exactly the product is located (particularly if this differs from the invoiced address) and can inform the end user of any changes in vendor policy relating to returns directly.
Examples or DOA / Faulty Returns:

-        Device continuously turns off automatically seconds after turning it on and having followed the device usage instructions.

-        Product packaging appears tampered and noticeable scratches are found on the device

 

Return Process for DOA & Faulty Products

Step 1 – Check the Product Warranty:
You can check if your product is still within its return warranty period via the following client portal guide.

1.       Log into the e-Volve Online client portal via https://www.e-volvetech.com/ under the Marketplace Login section.

2.       Go to the “Assets” top menu tab and select “Warranty Track” from the drop-down menu

3.       Select from the Manufacturer and Warranty Field filters and use the date range selection to assist with your search.

Step 2 – Contact the Manufacturer:
You may find the manufacturer contact details by following the below client portal guide.

1.       Log into the e-Volve Online client portal via https://www.e-volvetech.com/ under the Marketplace Login section.

2.       Go to the "Help" tab and select "Manufacturer Services" from the drop-down menu

3.       Click on the associated manufacturer/vendor name

4.       Click on “Service And Support listed under the website link to display contact Information.

Step 3 – Return Shipment:

Depending on the manufacturer and their policy, the request will result with either a repair, replacement, refund or rejection, in which case the manufacturer will advise as to whether you will need to work with your reseller (e-Volve Corporate Technology) or whether this will be directly handled by the manufacturer themselves.

-        Please ensure that you keep a record of important details such as RMA or CN numbers provided to you from the vendor, so these can be submitted with your online return request to e-Volve if instructed and approved.

-        E-Volve Corporate Technology Operations Team will review and decide if the return can be accepted as per our Terms and Conditions.

-        If the return is approved, Our Operations Team will provide you with return instructions along with the Return Merchandise Authorisation (RMA) number and Return Address Label that MUST be attached to the Returned Item/s.

-        The return of physical goods will be subject to the associated vendor and supplier policy.

-        Upon successful return of a product, a credit will be granted for the invoiced goods total.

-        Typical time periods from approval to issuing an RMA is 3 Days (providing all required information has been submitted).

-        Typical time periods from the receipt of returned items to our local supplier and issuing of a Credit Note is 7 Days.

 

Return Process for All Other Return Products

Step 1 – Submit a Return Request Online:

1.       Log into the e-Volve Online client portal via https://www.e-volvetech.com/ under the Marketplace Login section.

2.       Go to “Purchasing” top menu tab and select “Orders” from the dropdown menu 

3.       Locate and click on the desired order number which relates to the products you wish to return.
Note: If you are unable to locate the order, please contact e-Volve’s Operations Team for further assistance in locating your associated order operations@e-volvetech.com

4.       Click on (Create) within the Return Request column against the product line items you wish to return and click “Continue” after reading and accepting e-Volve’s Return Policy

5.       Provide the Return Quantity and any Serial Numbers associated to the return product(s)

6.       Provide the Reason you wish to return the item/s and ensure you specify the condition of the goods. 

Step 2 – Return Shipment:

Depending on the manufacturer and their policy, the request will result with either a repair, replacement, refund or rejection, in which case e-Volve’s Operations Team will advise you.

-        e-Volve Corporate Technology Operations Team will review and decide if the return can be accepted as per our Return Criteria.  

-        If the return is approved, Our Operations Team will provide you with return instructions along with the Return Merchandise Authorisation (RMA) number and Return Address Label that MUST be attached to the Returned Item/s. This RMA number must NOT be directly written on the products packaging.

-        The return of physical goods will be subject to the associated vendor and supplier policy.

-        Upon successful return of a product, a credit will be granted for the invoiced goods total.

-        Typical time periods from approval to issuing an RMA is 3 Days (providing all required information has been submitted).

-        Typical time periods from the receipt of returned items to our local supplier and issuing of a Credit Note is 7 Days.

Please Note:

-        All products must be returned in complete set with original packaging and must be received by our supplier’s warehouse within 14 days of the RMA number being issued.

-        Products returned by post should be sent by registered or certified mail. E-Volve Corporate Technology accepts no responsibility for loss or damage occurring in transit.

-        You must obtain a valid RMA number for all returned product(s). If the RMA number cannot be identified, or if the Product does not match the RMA details in terms of either quantity, manufacturer product code or product serial number, our supplier may reject the returned product and return it to you at your expense.

-        Returns of non-faulty products may incur a restocking fee of at least 20% of the products invoiced price

-        Freight incurred on the original delivery is still applicable and will not be refunded.

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